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Teacher & school licences
What do I do if I forget my password?
What are the technical requirements for IXL?
What should I do if I forget my username?
How do I change my password?
How do I get an account for the IXL app?
How can I change my profile icon?
Why can't I sign in?
How do I contact technical support?
What happens if someone in my family forgets their secret word?
How do I set up my iPad or iPhone's parental controls to allow access to IXL?
How do I change to another country's edition?
How do I switch users on a family account?
How do I cancel iTunes billing for IXL?
How do I renew my membership billed through iTunes?
How can I find a skill to work on?
How does the SmartScore work?
Can my students practise any grade level?
Is there audio available for younger students?
Is there a way to suggest skills to students?
How do I earn certificates and awards?
Can I hide the timer?
Can I use IXL on an iPad or iPhone?
Is there an IXL Android app?
Do you have an app for Chromebooks?
Is there an IXL app for Kindles?
How do I assign a skill to students using Google Classroom?
How do I include fractions, exponents and special characters in my answer?
Why do some of my skills have a yellow star next to them?
What is the Challenge Zone?
What are IXL Recommendations?
Why is it so important to sign in before practising?
How do I receive certificates by e-mail?
Is there a way to hide the grade levels?
If I exit a skill before it is mastered, is all my work lost?
What do I do if I want to try out a different skill?
How does the practice timer work?
Where can I find certificates to print out?
How do I change which province's objectives appear in my account?
How many questions are there?
Why is there more than one set of objectives for my province?
Is there a way to share a skill on Facebook?
What happens when students get a question wrong?
How can I see new skills and skill code changes?
What is the Continuous Diagnostic?
How often should a student use the Continuous Diagnostic?
What do the IXL Continuous Diagnostic levels mean?
Is there audio support for the Continuous Diagnostic?
How do I print my students' Continuous Diagnostic results?
What subjects are available in the Continuous Diagnostic?
How can I find an IXL Analytics report that best suits my needs?
How do I print an IXL Analytics report?
How do I export my students' scores?
How can I be sure IXL Analytics reflects my most recent data?
How do I access my roster?
How do I edit student info on my roster?
Why can't I add another student to my roster?
Can I change a student's username and password?
Can I print student usernames and passwords?
Do I have to use full first and last names for students in my roster?
Can I organize my students into classes and view IXL Analytics for individual classes?
Can students be on more than one teacher's roster?
Do the children in my membership receive access to all grade levels?
How do I add a child to my membership?
Does a membership include all of my children or do I need to purchase multiple memberships?
What subjects can I purchase on IXL?
How do I cancel my membership?
If I already have access to math, is there a cost to purchase English language arts?
How do I update my credit card information?
Can I add English language arts to my membership for only one child and not the other?
If I cancel my membership, will I receive a refund?
If I switch to a yearly plan, can I apply my previous monthly payments to my new yearly membership?
If I add a child after my membership has started, will the price be calculated pro rata?
Can I add a subject to my membership in the middle of a billing cycle?
Do you accept any form of payment other than credit card?
Can I pay in a different currency?
Can I try a family membership before purchasing one?
If I already have a math classroom licence, is there a cost to add English language arts?
Do students receive access to all grade levels?
Can students access IXL from home?
Can I purchase a classroom licence for more than 25 students?
Is a subscription active for a calendar year or a school year?
Can I purchase a licence for just one subject?
How long does it take to activate my subscription after I place my order?
How do I use an activation key?
How can I get parents involved?
Do students have access to IXL over the summer?
Does IXL provide worksheets?
I don't have 25 students. Do you offer a smaller licence?
Do you accept school purchase orders?
What does the first day of school setting do?
What do I do if I forget my administrator username or password?
How do I change my administrator password?
As an administrator, how do I set up teacher accounts?
As an administrator, how do I add new students to the master roster?
As an administrator, how do I edit student information on the master roster?
What Analytics reports are available for administrators?
As administrator, how can I see the diagnostic growth for my school?
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