Help centre

Why can't I sign in?

If you are having trouble signing in, it may be related to your username or password. First, double-check that you are using the correct sign-in information. Students without an e-mail address associated with their account will need to contact their teacher for help.

To look up your username, go to ca.ixl.com/help. Click Recover username on the left, and enter the e-mail address associated with your account. IXL will send your username to you by e-mail.

If you want to reset your password, go to ca.ixl.com/help. Click Reset password on the left, and enter your username and e-mail address. IXL will e-mail password reset instructions to you.

Still having trouble signing in? Try our designated sign-in page at ca.ixl.com/signin. If that doesn’t do the trick, contact help@ixl.com, and we’ll be happy to assist you.